This scheme is available to all viewers who continue to experience reception problems since the incident at the transmitter. More detail about the scheme can be found here. If you are still experiencing problems you can log an enquiry by entering your address into the postcode checker on the Arqiva help scheme website. There is also a Freephone number available on The line is prioritising calls from people over 65, to the clinically vulnerable and other vulnerable people with carers.
BBC Radio Tees. If you had previously lost DAB services we recommend you rescan your radio, as the new temporary mast won't appear in the Transmitter Checker tool yet. See our help guide to get the best reception, What is a good FM radio installation? Placing near the window can help as that will minimise the impact to the signal from building materials. Digital Satellite and Virgin users are not affected. FM radio at Holme Moss has been undergoing antenna re-engineering works since the 29th June.
Since the start of the re-engineering works BBC Radio 1, 2, 3 and 4 have been operating at reduced power. The work is complex and services will continue to be transmitted at reduced power for a further period. We do not as yet have a date when services will to revert to full power. Please keep checking back to our website for further updates.
Platforms affected include Freeview. Viewers may have difficulty with reception, however they can still watch their favourite programmes by using BBC iPlayer. The government set a target of switching off FM radio services after a set of criteria on digital radio listening had been met.
The criteria has recently been met but as yet the government have not undertaken a review of FM radio nor given any indication of when or if FM switch off will happen. This normally happens in the summer months, due to high pressure weather conditions in the atmosphere, allowing radio signals to travel further.
The cause is an atmospheric effect known as Sporadic-E and can last from a few seconds up to an hour or more. For more information on how weather can affect your Radio services, please see our guide. At night medium wave radio signals can travel much further than during the day. This means your radio is able to receive more radio channels either using the same frequency as the service you are listening to or adjacent to that frequency. The result is a higher level of interference and a deterioration in both the sound and coverage.
B asic Installation. It is important to check your installation is working properly and that your radio is in the best possible position. We have a basic installation guide to help you with this. Works and warnings. Check whether there are any known works or warnings that may be causing the problem. Transmitter faults and frequencies. Use our Transmitter Checker to check the transmitter is not undergoing any work and to see which FM radio services you can receive from your location.
Hi-Fi radios. If you are using a Hi-Fi tuner and stereo reception is hissy, but mono is fine, your aerial may not be powerful enough. You may need to consider a loft or external aerial to solve your reception problem. FM radio signals can be affected by fine weather including high pressure and the only solution is to wait for the weather to change, you should not re-tune during this time.
Our information on how clear skies and fine weather can affect your radio reception may be useful, please see our Weather Guide. Pirate Radio. In some urban areas Pirate Radio can be a problem. Distorted S and Z sounds sibilance. This can happen when your radio receives more than one signal.
The second signal is picked up by the radio moments after the first. For example you receive one signal directly from the transmitter and another is being reflected off a nearby hill. Try moving the radio or tuning to a different frequency. Twittering and whistling. This often sounds like birds tweeting and happens if there is another frequency being transmitted near the one you are listening to. This can commonly be caused by high pressure when, during fine weather, radio signals can travel much further than normal.
These signals can be both UK and foreign stations. There is nothing that can be done and the problem will go away when the weather changes. Hissing and fading. This normally means that the signal you are receiving is not strong enough. See our guide on Hissing and Fading. Buzzing, clicking and pops. This may mean an electrical item in your home or nearby, is interfering with the reception of your FM radio and is causing the buzzing, clicking or pops you can hear.
See our guide on Buzzing and Clicking. Distortion - fuzzy, gritty, scratchy sound. This is commonly caused by the FM signals being bounced off objects or hillsides and reaching your radio by different paths. Its technical name is multipath distortion. It is often worst in hilly or heavily built-up areas.
Indoor portables are especially susceptible. Distorted sound can also occur if your radio is off-tune. This can increasingly happen if your batteries are beginning to fail. Ensure your radio is correctly tuned-in, and check that your batteries are in good condition, or use mains power.
If you are hearing a hum it is often linked to an issue with your mains adapter. You may need to check that all parts of your receiving system are fully earthed. The telescopic aerial fitted to stereo portables is a compromise and the radio will often only give really good results if connected to an external aerial. Some sets do this automatically. Make sure you are tuned to the best frequency for your area, as you can often pick up more than one signal.
Use our Transmitter Checker to find the best frequencies for your location. The CAI Confederation of Aerial Industries is a recognised trade body which can put you in touch with one of its members in your area. It is important to check your installation is working properly and that your radio is in the best possible location. We have a basic installation guide you can read. AM reception can vary a great deal from day to night because of differences in the atmosphere. You may get good, clear reception during the day, but after sunset the signal may fade or become distorted.
This is why you can often hear radio stations from outside the UK at night. This is causing the buzzing, clicking or pops sounds you can hear. If you are still having problems see our sister site RTIS for further information. Effect of Weather on Reception. Weather-related problems tend to happen mainly in the summer, when high pressure can cause a radio signal to travel further than it would normally. If this distant radio signal is on the same frequency as the one you are listening to it can cause a reception problem.
This is because your radio will struggle decoding two radio stations on the same frequency. This is known as co-channel interference. The effect can last from a few hours to a few days and can cause intermittent effects on the service during that time. The effect that causes radio signals to travel further than normal is known as tropospheric ducting. For more information see our guide on tropospheric ducting.
What to do:. There is nothing that can be done but to wait until the weather changes. We have no control over it. If your problem is due to the weather, it should go away once the weather changes. Check our works and warning page to see if there any current weather problems. The most common FM radio aerial on a portable radio is a telescopic one.
To get the best reception extend the aerial fully and move the aerial and radio around until you get the best reception. If using a hi-fi with a wire aerial, again extend as much as possible to get the best signal. External aerials are also available for FM radio and will significantly improve reception. The aerial and cables need to be well maintained and you will need a radio that has an option to connect an external aerial. A radio which can tune to medium and long wave services usually has an aerial built in, which you cannot see.
As the aerial is directional, by simply turning the radio you will be able to get the best reception. AM does not use the telescopic aerial. This needs to be rotated to find the best signal. External aerials are also available for DAB and will significantly improve reception. The aerial and cables need to be well maintained and you need a radio with the option to connect an external aerial.
Unlike the other services, all the predictions of DAB coverage are for indoor coverage. Fading and Hissing. If you normally can receive a service, but you are now finding it is fading, or you can hear hissing, this could be down to one of three things. The first is a fault with the local FM transmitter. If not, then you will need to check the radio and aerial to confirm they are both working properly. However, if you are using a frequency you have preset and there is no radio service on that frequency in your location, then the RDS may not work.
At that point you will need to tune your radio until you find a signal. If you are having continuous reception problems check your car aerial for damage. If you have an extendable aerial make sure it is fully extended to give the best possible reception.
Local Radio Travel News. The RDS system is set up to detect local radio travel news. The way to turn traffic announcements on and off on varies between radios.
Check you car manual for yours. Electrical Interference. Interference to MW or LW reception in a car can sometimes happen when the engine is running. This can be due to various things including poor earth connectors, faulty or corroded HT leads and uncompressed spark plugs. This can cause whining on the radio, which rises and falls with engine speed. It has also been known for the engine management system EMS to cause problems. The simplest test is to turn off your engine and see whether it goes away.
The buzzing and clicking lasts from a few seconds to a minute at a time. Switch off heating systems and see whether the problem goes away. If the problem persists when you turn the heating system back on, the problem could be with the thermostat, which may need to be repaired or replaced.
To find out if a particular switch is causing the problem, try turning the lights off one at a time. Many people are now using low power LED lights instead of the more traditional varieties. However, if the original light used a transformer rather than directly running off the mains, it is possible the transformer is causing the interference. This is because the transformer would have been designed to operate at the higher power and not the lower power the LED lights use.
This has the potential to cause electrical interference. Street lamps. Street lamps can sometimes cause buzzing and crackling sounds on your FM radio. Keeping a note of when each lamp comes on and goes off will help to identify whether this is the cause of your interference. If it is, contact your local council.
Passing traffic. A faulty or uncompressed engine can cause a distinct buzzing 'whine' which varies with engine speed - motorcycles tend to be the worst.
Try to move your radio away from the street or use an external aerial. Electric motor. An electric motor is used in many appliances such as electric lawnmowers, washing machines, drills and hairdryers etc. A faulty motor can cause electrical interference. Check any appliance with an electric motor by moving your radio away from it to see whether the sound improves. If you have several appliances with electric motors you may need to turn them all off and try the above one at a time. With all of these potential causes, it is worth keeping a log for at least two weeks to determine whether there are any patterns or trends to the interference.
This can be due to:. Reduced transmitter power. Use our transmitter tool to see whether your local transmitter is currently affected by maintenance work. Stereo Signal. Try moving the radio to another position, such as near a window, higher up, or another room. If you get hiss when listening to a stereo signal try switching to mono. Stereo reception needs a stronger signal than mono.
If you have a portable radio you will be able to pick up more of the receivable signal if your telescopic aerial is fully extended. If you have an external or loft aerial check they are functioning correctly. Tuning to the wrong transmitter. Use our transmitter tool to check you are tuned to the best frequency for your area, as you can often pick up more than one signal. Very occasionally, the weather, usually high pressure, can result in a weakened signal.
There is nothing anyone can do about this and the only answer is to wait for the weather to change. For more information see our guide on how weather can affect radio reception. Help receiving TV and radio. Site development. TV channels news. Watch TV online. Click to see updates. Freeview : Weather conditions may be affecting your reception from 8 Nov until 8 Nov Weather conditions may be affecting your reception from 7 Nov until 7 Nov Freeview: Off the air due to essential engineering from 9 Nov until 9 Nov Freeview: Off air due to a fire.
Go to our Works and Warnings section for more information. DAB : Off the air due to a fault from 10 Aug FM: Off the air due to a fault from 10 Aug LW: Slightly reduced power due to essential engineering from 9 Nov until 9 Nov Slightly reduced power due to essential engineering from 8 Nov until 8 Nov Freeview: Off the air due to a fault from 6 Nov until 6 Nov Freeview is not a manufacturer, retailer or installer of digital TV products and therefore cannot provide specific advice on addressing reception issues in your home.
However, we do have troubleshooting FAQs which you can try at home. These take you through a process to identify the possible causes and resolve the issues. You can also visit the Freeview Forum for free advice and assistance from viewers and installers.
Network Status There is essential maintenance carried out on the network from time to time, which may have a temporary impact on signal levels.
Common Causes of Reception Issues Reception problems can be caused by: Fault with the antenna, for example: UHF aerial is incorrectly aligned or obstructed Satellite dish is incorrectly positioned or obstructed Corrosion in parts of the antenna due to constant exposure to the elements; Fault with the cabling or connections, for example: Loose connections from the antenna cable to the TV; Product fault or misuse: You may wish to contact the manufacturer of your device to check, for example, does your product have the latest firmware upgrades?
If you have regular reception issues your antenna system should be checked.
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